Hi, I'm Druid, how may I help you today?

So my current job has me working on web-based, shared calendar/group management software. We've recently gotten some very favorable press, and are seeing increased usage and interest in our product. And, of course, with increased traffic comes inevitable growing pains.

Now, some of these pains are expected - we expect to have to buy new hardware as our traffic grows, etc. But one of the unexpected side-effects is the huge number of people with questions, problems, and suggestions for the site who are sending us feedback, and who logically expect us to read and respond to their queries.

To make a long story short, we decided to have a rotating on-call person to answer feedback from people. And, of course, Yours Truly got the first shift.

All told, it isn't that bad, dealing with the public. I tend to have a rather...brusque email style, but it's not hard to turn on "Obsequious Mode" when dealing with the public, and to be honest, I really do like our product and want to help people learn how to use it. But I'm ready to go back to writing code now.

Please?